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-
- Computers are like airconditions -
- they stop working properly as soon as you open windows.
- Subject: Believe it or not...
-
- Hi,
-
- Just a quick note to brighten your day!!!
-
- ------------------------------------------------------------------------------------------------
- Actual dialog of a former Wordperfect Customer Support employee:
-
- -------------------------------------------------------------------------------------------------
- "Ridge Hall computer assistant; may I help you?"
- >
- "Yes, well, I'm having trouble with WordPerfect."
- >
- "What sort of trouble?"
- >
- "Well, I was just typing along, and all of a sudden the words
- went away.",
- >
- "Went away?"
- >
- "They disappeared."
- >
- "Hmm. So what does your screen look like now?"
- >
- "Nothing."
- >
- "Nothing?"
- >
- "It's blank; it won't accept anything when I type."
- >
- "Are you still in WordPerfect, or did you get out?"
- >
- "How do I tell?"
- >
- "Can you see the C:\ prompt on the screen?"
- >
- "What's a sea-prompt?"
- >
- "Never mind. Can you move the cursor around on the screen?"
- >
- "There isn't any cursor: I told you, it won't accept anything I
- type."
- >
- "Does your monitor have a power indicator?"
- >
- "What's a monitor?"
- >
- "It's the thing with the screen on it that looks like a TV. Does
- it have a little light that tells you when it's on?"
- >
- "I don't know."
- >
- "Well, then look on the back of the monitor and find where the
- power cord goes into it. Can you see that?"
- >
- "Yes, I think so."
- >
- "Great! Follow the cord to the plug, and tell me if it's plugged
- into the wall."
- >
- ......"Yes, it is."
- >
- >
- "When you were behind the monitor, did you notice that there were
- two cables plugged into the back of it, not just one?"
- >
- "No."
- >
- "Well, there are. I need you to look back there again and find
- the other cable."
- >
- ......."Okay, here it is."
- >
- "Follow it for me, and tell me if it's plugged securely into the
- back of your computer."
- >
- "I can't reach."
- >
- "Uh huh. Well, can you see if it is?"
- >
- "No."
- >
- "Even if you maybe put your knee on something and lean way over?"
- >
- "Oh, it's not because I don't have the right angle-it's because
- it's dark."
- >
- "Dark?"
- >
- "Yes-the office light is off, and the only light I have is coming
- in from the window."
- >
- "Well, turn on the office light then."
- >
- "I can't."
- >
- "No? Why not?"
- >
- "Because there's a power outage."
- >
- "A power... A power outage? Aha! Okay, we've got it licked now.
- Do you still have the boxes and manuals and packing stuff your
- computer came in?"
- >
- "Well, yes, I keep them in the closet."
- >
- "Good! Go get them, and unplug your system and pack it up just
- like it was when you got it. Then take it back to the store you
- bought it from."
- >
- "Really? Is it that bad?"
- >
- "Yes, I'm afraid it is."
- >
- "Well, all right then, I suppose. What do I tell them?"
- >
- "Tell them you're too stupid to own a computer."
- >
-
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